Shipping, Returns and Contact us
Our showroom is at 51 Lake Road, Frankton, Hamilton, New Zealand.
Customers can reach us via email firstname.lastname@example.org, phone or text 0212025032.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Payment & Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, the shipping cost is automatically calculated based on the location information you input. We will start sending the ordered goods once we receive the payment from you. The payment can be done by wire transfer or EFPOS in store.